The COV Network Account Request Form Has Moved

UPDATED 10/24/2019

The "COV network account request" form, previously located at this address, has been retired. Users should now submit COV network account requests via the VITA service catalog, VITA’s new interactive tool for requesting services.

The VITA service catalog's "COV network account request" form is one of 16 account-related services found in the COV account request category. The revised form is used to request permission for users to logon to the COV domain and establish other related account requirements.

The VITA service catalog COV network account request form

The improved COV network account request form is interactive - choices for related account requirements will only appear based upon the selected "request type" and other information provided. These account requirements/functions include:

  • Access groups and distribution lists
  • Account model
  • Email account
  • Mailbox size
  • Google Vault (replaces hosted mail archiving)
  • Enterprise handheld service - Google mobile device management (MDM)
  • Virtru email encryption
  • ESNA fax to email
  • ESNA voicemail to email (must be a UCaaS customer)
  • Instant messaging - Google Hangouts
  • VPN access (including type of token)

Agencies using the form as part of an agency workflow and/or linking to the original form location should update their processes and bookmarks accordingly. If you need further assistance, please reach out to your customer account manager (CAM) or business relationship manager (BRM).

Unable to access the VITA service catalog?

Customers who do not have COV accounts (including some local government customers) or customers who are unable to gain access to the service catalog may request any VITA service/account by sending an email to the VITA Customer Care Center (VCCC) service desk at vccc@vita.virginia.gov. Please include the following information:

    • The words "service request" in the subject line
    • The name of the service/account being requested
    • The quantity desired (if applicable)
    • Any other information you deem relevant (such as related account requirements/functionality, etc.)

If users need additional assistance, you may check with your agency information technology resource (AITR) or call the VCCC at 866-637-8482.